This is verbatim, apart from the snarky commentary.

From: MrMoth Sent: 14 June 2010 12:44 To: IT Guy Subject: RE: Test Account
 
You’re going to love this (I know I do).  Access denied!  I don’t have permission to do that.  Which is very sensible, but no help.  It’s just plausible that it isn’t possible to do this remotely on my machine. (Seriously, is there a grown up down there who can help you with this?)
 
From: IT Guy Sent: 14 June 2010 12:34 To: MrMoth Subject: RE: Test Account
 
OK, can you try going to start, then run and pasting the following into the run dialog box:
 
{Link}
 
Copy and paste the test 2 2007 desktop icon to your desktop.  In addition to this, you will need to log off and then back on again to apply the correct group membership settings for your test account.

From: MrMoth Sent: 14 June 2010 12:17 To: IT Guy Subject: RE: Test Account

“Outlook blocked access to the following potentially unsafe attachments: Test2 2007 Desktop.lnk.”

 Don’t you just love technology?

From: IT Guy Sent: 14 June 2010 12:15 To: MrMoth Subject: RE: Test Account

OK, let try this. If you copy the attached shortcut to the your desktop that should do the trick.

From: MrMoth Sent: 14 June 2010 12:07 To: IT Guy Subject: RE: Test Account

I very much doubt it, but then I didn’t actually set it up so couldn’t say for 100% certain. But 99% – no, it’s not. (At this point I was tempted to reply “With respect, you are the IT guy.  Your people set this computer up, can’t you just ask someone?”)

From: IT Guy Sent: 14 June 2010 12:00 To: MrMoth Subject: RE: Test Account

Hi  I am still unable to connect to your machine. Is Windows Firewall running on it? Regards

From: MrMoth Sent: 14 June 2010 11:46 To: IT Guy Subject: RE: Test Account

It is and I am – it’s a proper box rather than a terminal, though. Does that make a difference?

From: IT Guy Sent: 14 June 2010 11:44 To: MrMoth Subject: RE: Test Account

Hi again I am unable to connect to the machine name below. Can you confirm that it is correct, and that you are on the network. Regards

From: MrMoth Sent: 14 June 2010 11:38 To: IT Guy Subject: RE: Test Account

Hi, My machine is {blah} and I am frankly amazed at the coincidence which has assigned me the word “password” for my password!

From: IT Guy Sent: 14 June 2010 11:36 To: MrMoth Subject: Test Account

Hi there I have set up your requested account in test. All I need now is your machine name in order for me to add the required shortcuts to your desktop. Your new test account credentials are as follows:

Username: {blah}

Password: password