I am a passenger, I am a patient, I am a guest. I do not need you to have a charter, I just need you to treat me like a fucking human, treat me like you know you’re supposed to. You know it without a charter. Just do it.
Silly to be annoyed by this, really, but there you go. Sometimes you have to let the details get to you, let them under your skin. Wonder – why does this bother me? What is it symptomatic of?